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    BEGINNERDATA07 de mai. de 2026

    NPS Clusters

    3-5 thematic clusters per bucket (promoters/passives/detractors) from 50+ qualitative responses. Severity, verbatim quote, concrete action. Top 3 actions by leverage. 3-5 gold quotes for your landing page.

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    WORKS IN
    CLAUDEany setup

    Pure-LLM skill. No MCP, no paid tool required. Works on Claude.ai web, desktop and Claude Code.

    WORKS BEST WITH
    • Filesystemoptional

      reads the exported CSV straight from disk (Typeform/Tally/Google Forms) without you pasting hundreds of lines

    • GitHub MCPoptional

      posts the actions as draft issues in the roadmap repo, with the cluster context attached

    TAGS
    foundernpsfeedbackresearchclustering

    What this skill does

    Takes qualitative NPS responses (50-500 responses as CSV or text) and returns 3-5 actionable thematic clusters. For each cluster: severity, a representative quote, a suggested action, and how many respondents match the theme.

    When to use

    • After a quarterly NPS collection
    • Before planning the roadmap
    • When the average NPS moved and you don't know why

    How it works

    1. You paste CSV or text with score + comment (minimum 50 entries)
    2. The skill splits promoters (9-10), passives (7-8), detractors (0-6)
    3. In each bucket, it identifies 3-5 recurring themes
    4. For each theme: severity (1-5), verbatim quote, % of respondents, action
    5. Suggests the 3 themes that weigh most on the NPS movement
    6. Flags the 'gold' quotes to use on a landing page or as testimonials

    Output example

    NPS Clusters — Q2 2026 (n=187)

Average score: 42 (was 51 in Q1)

DETRACTORS (0-6) — n=45 (24%)
Cluster 1: Mobile performance  · severity 5/5 · 18 responses
  Quote: "it freezes constantly on my phone, it became unusable"
  Action: prioritize a mobile performance audit on the roadmap

Cluster 2: Confusing onboarding  · severity 4/5 · 12 responses
  Quote: "spent 30min and still didn't get what it does"
  Action: rebuild the first-5-minutes flow

PASSIVES (7-8) — n=72 (38%)
Cluster: Missing Slack integration  · severity 3/5 · 28 responses
  Quote: "if it had Slack, I'd pay"
  Action: validate willingness-to-pay before building

PROMOTERS (9-10) — n=70 (37%)
Cluster: Support speed  · 24 mentions
  Quote: "you reply faster than Stripe"
  Action: use it as a differentiator on landing/cold email

Top 3 actions to attack now
1. Mobile performance (moves 18 detractors)
2. Onboarding redesign (moves 12 detractors + 6 passives)
3. Validate Slack integration (passives → promoters)

    Pre-reqs

    None. Accepts CSV exported from Typeform, Tally, Google Forms.

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